POLICY ON QUALITY ASSURANCE FOR MEDICAL TRANSCRIPTION
 
 

FREQUENCY

Reports transcribed by new medical transcriptionists working for Craft Transcription, LLC, will undergo review on a regular basis until competency and judgment have been consistently demonstrated. Random review of transcription (3%) by periodic sampling of transcribed reports will be performed to ensure ongoing compliance with quality standards by all transcriptionists.

DESCRIPTION OF ERRORS

CRITICAL ERROR is one that potentially could compromise continuity of care such as medical word misuse or omitted dictation.

MAJOR ERROR is one that compromises the integrity of the document without risk to patient care, such as misspellings, most demographic errors and formatting errors.

MINOR ERROR is one that compromises neither patient care nor document integrity but represents an area of recommended improvement to the transcriptionists such as capitalization, punctuation, and other minor style and grammar errors.

ACCURACY

While transcriptionists should strive to ensure that every document is 100% accurate prior to delivery to healthcare provider, as noted by AAMT’s recommendations, Craft Transcription, LLC, has set the following goals for transcriptionists: at least 98% accuracy with respect to all errors, at least 98% accuracy with respect to major errors, and 100% accuracy with respect to critical errors.

REVIEW PROCESS

Transcribed report is reviewed against actual dictation. Review will apply industry-specific standards as provided by current resources and references. When evaluating style, punctuation, or grammar, The AAMT Book of Style is used.

 
 

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